In-House Vs. Outsourcing Employee Onboarding

Innovation And The Modern Workforce

Business technologies and processes continue to evolve, and best practices in employee training and development[1] follow closely behind. It’s difficult to keep up to date with the latest technology and methodology in training. Beyond that, it’s often untenable to maintain an internal team with highly specialized skillsets. Research by The Brandon Hall Group on training team structure seems to support this challenge: More than 50% of L&D teams don’t have a data analyst, web designer, UX designer, game designer, or performance consultant [2]. Moreover, less than 17% plan to add any of these positions. With a learning consultant, on the other hand, you get the benefit of specialized departments. For example, with a solid art department, courses can be enhanced through motion graphics, graphic design, and visual strategies focused on crafting the User Experience you need.

Instructional Design is part art and part science. While training strategies may be based on behavioral sciences, creativity plays an important part in learning experience design. Unfortunately, the greatest ideas aren’t always easily deliverable as products. An Instructional Designer may not have the technical expertise to give life to that creativity with custom modules. But if you share your design challenges with your training consultant[2], teams like programmers and UX designers can coordinate the fine balance to bring the right aesthetic and function into your course.


The Brandon Hall Group cited a lack of time and resources as the top two most pressing challenges for L&D teams in North America [3]. Time—or rather, scale—is one of the main reasons organizations outsource employee onboarding to learning consultants. Whereas internal training teams may have to balance various projects on a tight schedule, the flexible organization structure and designated project teams common to training consultants enable timely product delivery.


Training outsourcing will continue to expand as a viable option for business, particularly as the scale of training development grows larger than internal teams can manage. The process can face unexpected challenges, but there are a few key steps that will help make your employee onboarding project a success. So, take an in-depth look at the needs of your learners, as well as the limitations of your scale and capabilities. If the learning solution you need isn’t something you can deliver, then perhaps the best option is working with a learning consultant. For more on modern training challenges and the best practices in design strategy to overcome them, download our eBook Developing An Effective Employee Onboarding Process In The Modern Workplace[3]!

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