In-House Vs. Outsourcing Employee Onboarding

More than 50% of companies outsourced training to a learning vendor in 2019 [1]. Obviously, it’s a common practice, but outsourcing the design, development or deployment of your employee onboarding is a commitment. You’ll want to be sure that you’re making the right choice, given your specific training challenges.

eBook Release: Developing An Effective Employee Onboarding Process In The Modern Workplace

eBook Release

Developing An Effective Employee Onboarding Process In The Modern Workplace

As technology and business processes continue to change, we must take greater care to support employees with effective onboarding.

Internal training teams are well-equipped to handle various training challenges, but they don’t have the scale or capabilities to face every challenge. When the scope of a project is massive, or the design needs innovative thinking, you’ll want a diverse team of graphic designers, artists, programmers, User Experience designers, game developers, and performance consultants, as well as the traditional Instructional Designer.

Vendor Considerations

Before approaching a training consulting firm, get an idea of the specific challenges your employees face. Start by taking a deeper look at knowledge, performance, and motivational gaps. This will help you determine if your team can accomplish the project goals internally. Moreover, this initial evaluation will make working with a vendor much easier. It enables you to have a more effective first conversation around training strategies. Learning consultants usually have diverse portfolios and expertise spanning a wide variety of industries and subjects that may resonate with your ideas or inspire new ones.

Working with a training consultant amounts to much more than the quality of the end product. So, there are a few key factors to consider when choosing between vendors: process, communication, and technology. Essentially, the way that the vendor is set up to work with their client plays a key role in the success of a project. For example, clumsy review and revision processes can extend timelines by weeks at a time. Poorly communicating change orders and additions can lead to unexpected expenses—and rather unpleasant conversations. However, business technologies, like project portals, can make the experience much more manageable. Discuss the vendor’s project management infrastructure and processes before you settle.

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